We understand that this is a difficult time for all our clients. We are working from home to help you with any questions or queries you have about your upcoming holiday.
There have been very few cases of COVID-19 in the Algarve. The President ended the state of emergency on the 3rd May. Bars, restaurants, shops, hotels and sports centres are being opened on a phased basis between now and the 1st June with strict hygiene policies in place.
We spoke to the DFA on the 5th May regarding travel within the next few weeks. They said their travel advice relates to imminent departures which is travel within the next 14 days and it is very possible that commercial flights will resume to Portugal at some stage next month. The 2km/5km/20km limit does not apply to people going to the airport with proof of a flight.
Considering the above there is every reason to believe that travel to Portugal will go ahead in late June/July and August.
We are doing everything we can to ensure none of our clients lose out financially while at the same time trying to minimise the financial loss to the villa owners.
For clients that have paid the full balance of their holiday with no travel insurance in place we will do our best to move your holiday to alternative dates with the agreement of the property owner.
FAQ’s What happens if it is deemed safe to travel but I don’t want to?
If is deemed safe to travel and you choose not to our normal cancellation terms apply. My balance is due? Should I pay it?
Balance reminders are sent out automatically. Most due dates can be
extended. Please contact us if your balance is due. My flight has been cancelled. What should I do?
We are aware that some airlines have cancelled their immediate flying schedule. In this instance your villa rental (and other costs) will almost certainly be covered by the Travel Disruption section of your travel insurance policy and you should contact your insurer. Please contact us for a cancellation invoice.
The Government has informed me that I should self-quarantine and as such I cannot travel.
If you have been told to self-quarantine, for any reason, you should, in the first instance, contact your insurance company. Please contact us for a cancellation invoice.
Can you give me a refund of my deposit? When you book accommodation with Sunboundvillas we pay it to the property owner to secure your dates so we are no longer in possession of your deposit and as such cannot refund it.
Can I move my booking to a different villa? The majority of our villas are privately owned. When you book your funds are transferred to the owner of the property you booked, therefore it is not transferable.
What about my holiday in July/August? If you have concerns about your summer holiday, it is too early to say that your holiday cannot go ahead as planned. Therefore, customers with future departure dates will need to wait to find out whether the advice changes and their holiday can continue as planned. If you decide to cancel early normal booking conditions and cancellation charges will apply.
Need some help, or have a question? We are happy to talk to you in person. Use the form below to email us or request a callback. Alternatively please contact us on the numbers below:
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